FAQs / Spa Policies | Twisted Shamrock Spa

Twisted Shamrock Studios & Spa prides ourselves on a "Down to Earth" ... relaxed ... fun & nostalgic experience! When you meet us and see the spa for the first time ... you will clearly understand why we are like no other spa out there!

* Please ensure all forms emailed or texted to you by the staff are completed prior to your arrival.

* Arrive a few minutes early to leave yourself time to use the restroom and grab some water prior to your service.

* If this is your first visit and you would like to see the entire facility ... please let us know! We are happy to give you the grand tour & take you on a fun journey through years past!

*All of our spa / fitness services - rooms are designed for your comfort. Please don't hesitate to let us know if you need something. We want you to enjoy your time here with us ... we will talk to you about your expectations and goals for the service ... adjust the room as you need ... ask you what music you would like to hear ... (We get asked for classic feel-good hits a lot!) and then start your service!

*After your service ... we will be more than happy to answer any questions, you may have ... and set up your next appointment!

*And of course ... most importantly ... on your second and following visits to our spa you are now a part of our "TWISTED" family ... make sure when you come in relax & make yourself at home!

At Twisted Shamrock Studios & Spa, we take the time to prepare for your scheduled appointment before your arrival and are committed to providing you all with exceptional service.

We understand that life's circumstances sometimes prevent you from keeping your appointments ... and we want to work with you as best as we can to make sure you and other clients get the best possible experience with us.

Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of 50% of the service price or half a service from a pre-paid package. Missed appointments (“no-shows”) will be charged 100% of the service price or a full service from a pre-paid package. This fee is non-refundable and can not be put toward any future services.

Appointments booked within 24 hours of the scheduled appointment may be canceled or rescheduled no later than 4 hours prior to the scheduled appointment time without incurring a cancellation fee of 50% of the service total.

Cancellations and rescheduled appointments made with 24 hours notice or more will be cancelled or rescheduled with absolutely no fee.

Please call 484-574-8868 or email us at admin@twistedshamrockstudiospa.com for more information or questions.

Twisted Shamrock Studios & Spa does not offer refunds on spa/fitness services, packages, gift cards or retail items. All sales are final. We will offer an in-spa credit for the value of the purchase of pre-paid spa/fitness services, packages, or retail items within 14 days of purchase or an even exchange of the product if the product is still carried at the location. Absolutely, no refunds or exchange credits on spa/fitness services, packages or monthly subscriptions/memberships already completed, gift cards purchased at the spa or online.

Please call 484-574-8868 or email us at admin@twistedshamrockstudiospa.com for more information.

or questions.

Please advise us of any health conditions, allergies, or injuries that could affect your treatments or use of our spa / fitness amenities when making your appointment. Clients will be asked to complete a personal health form /waiver prior to receiving any treatments or services for the first time. Communication with your spa / fitness service providers and other staff is essential for you to receive the most personalized care. All information is confidential.

Let Us Give You The 411!

Frequently Asked Questions

What should we expect from Twisted Shamrock Studios & Spa?

CANCELLATION / RESCHEDULE / NO SHOW POLICY

RETURN / REFUND / EXCHANGE POLICY

What if I have special health concerns?

Where can I find a list of your spa & fitness services and or book online?

What payment methods are accepted?

How do I contact Twisted Shamrock Studios & Spa?

What are the spa hours?

What is the spa address?